faqs

  • Do You Ship Worldwide?
    • Yes! Please be advised, additional shipping costs may be included with your order depending on location. Due to the pandemic, please check with your local post office to confirm they allow parcels sent from the United States.
  • Where Is My Package?
    • Once your order has been processed and packaged, be on the lookout for an email with your tracking number. This is the best way to keep track of your package.
  • My Payment Is Perpetually Processing/Loading. What Do I Do?
    • Firstly, make sure when you encounter this that you are not using a mobile device. From your desktop computer, use Chrome browser with a cleared cache and try your purchase again. If the problem persists, please contact support@parrotstation.com.
  • My PayPal Payment Isn’t Going Through.
    • If you are able, please attempt to make your purchase with your debit or credit card. If the problem persists, please contact support@parrotstation.com.
  • I Do Not See My Size Available Or Something I Wanted Is Out Of Stock.
    • As we work diligently to make sure our merchandise is handled safely and responsibly, we appreciate your patience while we acquire restocks, and will make the announcements when they become available again!
  • How Do I Track My Order?
    • We ship via the USPS and provide a tracking number for every shipment. If you need confirmation of your tracking number please let us know. 
  • Is My Package Lost?
    • We ship via the USPS and provide a tracking number for every shipment. If you need confirmation of your tracking number please let us know. Please note, we are not responsible for lost or stolen packages once they have been delivered. Please make arrangements to have your packages delivered to a secure address or location. This is especially important around the holidays. If your package is lost after delivery, we will do our best to help you locate it, but the best course is for you to contact your mail carrier and/or local post office.
  • My Package Was Returned To You, What Do I Do?
    • Please ensure that your address is correct when you check out! When we receive returned packages we hold them for 30 days. Please contact us with a corrected address as soon as possible.  If you wish to have your package reshipped, there may be an additional charge shipping.
  • Do You Accept Returns?
    • For everyone’s safety during the pandemic, we are not accepting returns at this time. Size charts are available upon request; please refer to the chart if you are unsure of your size.
  • Can I Get A Refund?
    • Refunds are only available BEFORE an item has shipped; once an order has been placed, customers have 1-2 business days before the label is printed to email support@parrotstation.com to inquire for a refund. Once a label has been printed, the order is no longer eligible for a refund.